Mobileve™
Last updated: October 10, 2026
Orders & purchase agreement
Terms and Conditions
These purchase terms cover choosing a phone or digital accessory, placing an order, reviewing checkout charges, and obtaining help after delivery.
Phone & digital accessories
Policy information 02 / 09
1. The seller and the purchase terms
Mobileve™ is a brand operated by Hefei Pulan Technology Co., Ltd. The business owner is Li Yan. Our company address and customer support details are provided at the end of this page. These terms apply to purchases made through our store.
The product description, selected option, checkout information, and policies presented when you place an order form the relevant purchase information. Later website changes do not retrospectively change an accepted order. Mandatory consumer protections take priority over any inconsistent clause.
2. Selecting the correct product
Before ordering, check the device model, physical dimensions, case or mounting fit, connector type, supported power supply, and any listed software requirements. Accessories may work with some devices and not others, even when a connector or shape looks similar.
Features such as fast charging, wireless charging, magnetic alignment, audio connectivity, or app control depend on the specific product and setup. Cables, adapters, batteries, subscriptions, phones, and demonstration props are included only when expressly listed. Please ask us about an unclear requirement before payment.
3. Prices, currency, and checkout charges
Your checkout shows the transaction currency, quantity, selected product price, shipping charge, discounts that apply, and taxes collected by us before you pay. A promotion applies only within its stated conditions. Future price changes do not alter the amount already agreed for an accepted order.
Your bank or payment provider may charge independently for currency conversion or an international transaction. If import duties or other destination charges are payable separately, their treatment will be explained where applicable; review that information before completing the order.
4. Order acknowledgment and acceptance
An acknowledgment confirms that we received your order. Acceptance occurs when we send an acceptance or dispatch confirmation. Orders are subject to availability and successful payment authorization. Keep the confirmation so that the product, payment, and delivery information can be located during support.
If a requested item is unavailable or a material pricing or description error affects fulfillment, we will contact you. We will not substitute another product or increase an accepted price without your agreement. Paid amounts for canceled, unfulfilled items will be refunded promptly according to applicable requirements.
5. Changes and cancellations
Send a change or cancellation request as soon as possible, preferably in the existing order email thread. Include the order number and the exact change needed. We will confirm whether preparation or dispatch has progressed too far to carry out the request.
A shipped order normally follows the return process. Separate rights to cancel an unshipped order because of a shipping delay or other legal reason remain available. You do not need to accept a replacement item or store credit where you are legally entitled to a refund.
6. Delivery and order problems
Shipment and delivery information is explained in our Shipping Policy. Confirm the address, unit number, postal code, and recipient contact details before payment. Notify us promptly if a parcel is missing, arrives damaged, or contains the wrong item so we can investigate and arrange an appropriate remedy.
We will consider the carrier information and the circumstances of the order. A tracking scan alone does not replace a reasonable investigation or remove rights that the law provides.
7. Returns, defects, and commercial warranties
Our voluntary change-of-mind return request period is 30 days from receipt, subject to the eligibility and process described in our Return & Refund Policy. Faulty, unsafe, or misdescribed goods are assessed under the applicable consumer protections as well as any relevant policy benefit.
A commercial warranty applies only when it is expressly offered for the specific product. We do not imply a uniform warranty duration across all accessories. Absence or expiry of a commercial warranty does not automatically end a statutory remedy.
8. Use, personal data, and care
Use the product within its electrical, physical, and operating limits. Follow the instructions for charging, placement, pairing, cleaning, and storage. Stop using an item that appears damaged or unsafe and contact support rather than attempting an unsafe repair.
If a device stores personal content or connects to an account, maintain your own backups and review any outside service’s privacy terms. Before a return, remove personal information when it is safe and practical to do so. Tell us if a fault prevents that step.
9. Responsibility and resolving concerns
Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including mandatory rights relating to defective products or misrepresentation. We do not require you to waive such rights by shopping with us. Any other limitation applies only where legally permitted and in a manner consistent with the purchase agreement.
Contact our support team with the order reference and the outcome you are seeking. We will review the relevant information and explain the available next steps. Your right to contact a payment provider, regulator, or appropriate dispute forum remains unaffected.