Mobileve™
Last updated: October 10, 2026
Dispatch & delivery
Shipping Policy
This policy explains shipping options, the difference between dispatch and delivery, tracking updates, and how we handle delays or parcel concerns.
Phone & digital accessories
Policy information 03 / 09
1. Supported destinations and address requirements
Shipping is available to the destinations and address types supported at checkout for the selected product. Availability may vary by item, destination, and carrier. We do not promise delivery to every country, remote area, collection point, or restricted address.
Enter the complete recipient name, street address, unit or apartment number, postal code, and contact details. Check the address before payment. If you need a correction, contact service@mobilevexa.com promptly with the order number; we will confirm whether the parcel can still be updated.
2. Charges and shipping options
Available shipping methods and the shipping charge are displayed before payment. Any free-shipping promotion applies only if the order meets its stated conditions. The method chosen at checkout is the starting point for the delivery arrangements for your order.
If a product cannot be sent using the selected method, we will contact you rather than silently add a charge or change a material purchase condition. Charges collected by us, including applicable taxes, are included in the checkout information.
3. Processing time, dispatch, and transit
Processing covers the period in which an order is checked and prepared. Dispatch occurs when the parcel is handed to the carrier. Transit covers the carrier’s movement of the parcel toward the destination. A dispatch estimate and a delivery estimate describe different stages and should not be treated as the same promise.
When a shipment period is stated in the listing or checkout, we use that period for the order. For U.S. orders with no stated shipment period, we will ship within 30 days of receiving a properly completed order or give the required delay notice and cancellation option. That default concerns shipment, not arrival.
4. Dispatch confirmations and tracking
We will provide a dispatch update using the contact information supplied with the order. When tracking is available, the update will include the tracking reference or information needed to follow the parcel. Check your email folders if an expected message does not appear.
A new tracking reference may not show a carrier scan immediately. Carrier status messages can also describe transfer between facilities rather than delivery to the customer. If a status remains unclear or appears inconsistent, send the order number and the latest available tracking information to support.
5. Split parcels and product restrictions
An order may be dispatched in separate parcels when preparation or carrier arrangements require it. Available shipment information will identify the parcels so you can distinguish an item still in transit from a missing item.
Some phone and digital accessories contain batteries or components subject to transport restrictions. The available shipping method may therefore differ from that for a simple, nonpowered accessory. We will explain an order-specific restriction that affects fulfillment and discuss the available cancellation or alternative arrangements.
6. Delays before shipment
If we cannot ship within the stated period, we will notify you before that period expires, explain the revised shipment estimate when a reliable estimate is available, and provide your option to cancel the unshipped items for a prompt refund. We will obtain any consent required by applicable law.
If another delay occurs, we will give the renewed notice and choice required for that situation. An order will not remain indefinitely pending without the applicable customer choice. Refunds arising from legally required cancellations follow the relevant statutory deadlines.
7. Delays or problems during transit
Weather, carrier interruptions, customs checks, and destination conditions can affect transit. Contact us if your parcel appears lost or if the delivered status does not match what you received. We will investigate the available information and discuss an appropriate replacement, refund, or other lawful remedy.
For a damaged parcel, keep the packaging and take photos when practical. You do not need to operate a damaged electrical device to demonstrate the problem. The carrier’s claims process does not remove any responsibility we retain under the purchase terms or applicable law.
8. Customs and separately payable charges
International shipments may be subject to destination-country customs review. Taxes or charges collected by us will be shown at checkout. Any separately payable duties, import taxes, or handling charges will be disclosed where applicable so you can consider them before purchase.
If a carrier requests information necessary for lawful delivery, respond through its legitimate contact route or ask us to help verify the request. Do not send payment credentials or identity documents to an unverified message or caller.
9. Undeliverable or returned-to-sender parcels
If a parcel is returned because an address is incomplete, delivery cannot be completed, or the recipient declines delivery, contact support rather than place a duplicate order immediately. We will review the reason, the parcel’s condition and location, and the options for refund or redelivery.
Any proposed redelivery or deduction must be justified, explained, agreed where required, and consistent with applicable law. We do not treat every returned parcel as automatically nonrefundable. The company address below is not a designated customer collection point.