Mobileve™
Last updated: October 10, 2026
Returns & after-sales support
Return & Refund Policy
We want you to receive the accessory you ordered and understand the available options if it is unsuitable, damaged, faulty, or different from its description.
Phone & digital accessories
Policy information 04 / 09
1. Our voluntary return period
You may request a change-of-mind return within 30 calendar days after receiving your item. Contact service@mobilevexa.com with the order number, the item concerned, and the reason for the request. If an order arrives in separate parcels, the period for each item starts when that item is received.
This voluntary benefit is separate from any legal right to cancel a purchase or obtain a remedy for faulty, unsafe, or misdescribed goods. A problem reported outside the 30-day period is not automatically excluded if a statutory remedy or an expressly offered product warranty applies.
2. Change-of-mind eligibility
For a voluntary return, keep the accessory in a condition suitable for resale, with its included parts and any supplied cable, adapter, manual, or protective component. Reasonable inspection is permitted. Use beyond inspection, avoidable damage, missing essential parts, or alterations may affect eligibility or value where the law permits.
Keep the original packaging when practical. Opening a box does not by itself remove mandatory rights, and we will explain any proposed deduction rather than impose an unexplained fee. Personalized items or other legally permitted exceptions qualify for an exception only if it was clearly disclosed before purchase.
3. Incorrect, damaged, faulty, or unsafe items
Contact us when you discover that an item is wrong, incomplete, damaged, or not functioning as described. Provide the order number and a concise explanation. Clear photographs or a short description of the setup can help, but do not continue using an unsafe device or attempt a hazardous demonstration.
We will assess the issue and explain the available repair, replacement, refund, or other remedy required by the circumstances and applicable law. Where the issue is our responsibility, we will arrange or cover reasonable return shipping through the instructions we provide.
4. Requesting a return and receiving instructions
Our support team will review the request and provide the appropriate return instructions, including the destination and any reference needed to identify the parcel. Please obtain these details before sending anything. The business address at the end of this page is not an automatically authorized return warehouse.
Pack the product securely and include the order reference inside the parcel. Use the agreed method and keep evidence of dispatch. Tell us if the recommended return arrangement is unavailable in your area so we can discuss a practical alternative.
5. Return shipping and associated costs
For a change-of-mind return, you are responsible for return shipping only where that responsibility was disclosed before purchase and is lawful. Any outbound shipping refund or deduction depends on the applicable cancellation rules, the reason for return, and the terms presented for the order.
We will explain the relevant charges before you proceed. We do not require store credit instead of a monetary refund where you are entitled to money back. Exchanges are subject to availability; we will discuss the options rather than send a different model without agreement.
6. Personal information and battery safety
If an accessory stores information or connects to an account, back up any data you need, remove personal content, disconnect accounts, and reset the product where safe and supported. Do not include passwords, memory cards, or unrelated personal accessories unless specifically needed and agreed.
Tell us if a fault prevents safe data removal. For a swollen, leaking, unusually hot, or otherwise damaged battery product, stop using and charging it. Contact us for suitable handling and return instructions; do not send a potentially unsafe battery through an ordinary parcel service without those instructions.
7. Inspection and refund timing
We aim to complete the return assessment within 7 business days after the returned item is received. We will confirm the outcome and explain any issue requiring further information. If we cannot complete the review within that period, we will give you an update.
Once a refund is approved, we will issue it within 7 business days, normally to the original payment method. Your bank or payment provider may need additional time to post the credit. Where a legal cancellation or other mandatory rule requires an earlier refund, that deadline takes priority over this routine process.
8. Refund questions and unresolved concerns
A refund confirmation records the amount and the payment route used. If the credit has not appeared after your provider’s usual posting period, contact us with the order number and confirmation. We can help check the refund reference without asking for full card details.
If you disagree with an assessment, tell us the outcome you are seeking and any information that may have been overlooked. Your ability to use a payment-provider process, consumer complaint route, or other available legal remedy remains unaffected.