Mobileve™
Last updated: October 10, 2026
Customer service & company details
Contact Us
Contact Mobileve™ for product questions, compatibility checks, delivery concerns, returns, payment questions, or privacy requests. The details below help you reach the right support route with useful information.
Phone & digital accessories
Policy information 08 / 09
1. Email and telephone support
Customer support email: service@mobilevexa.com. Customer support phone: +86 184-6619-3693. Use these details for questions about the store and purchases from Mobileve™. Email is useful when you need to provide an order reference, photographs, or a written explanation.
Telephone is available during the published service hours. Your telephone provider may charge for an international call. If a call does not connect, email the relevant details so your question can still be reviewed.
2. Customer service hours and time zone
Our customer service hours are 8:00 AM–10:00 PM daily, China Standard Time (UTC+8). Consider the time difference when contacting us from another country. Messages sent outside those hours can be reviewed during service hours.
These hours describe support availability, not a guaranteed response time or a shipment schedule. An investigation involving a carrier, payment provider, or product assessment may require additional information before we can give a final answer.
3. Before buying a phone or digital accessory
Include the product name, the exact phone or device model, and the capability you want to confirm. For charging questions, include the relevant adapter and cable information if known. For a mount or case, the device size and case details may matter.
Check the listing’s specifications and included items before contacting us. We will use the information available for the selected product and explain any uncertainty rather than assume that a similar connector or appearance confirms compatibility.
4. Help with an existing order
Include the order number, the email address used for the purchase, and a clear description of the issue. State whether you need an address correction, cancellation review, delivery investigation, replacement assessment, or refund update.
For a parcel concern, add the tracking reference and the latest status. For an incorrect or damaged item, clear photographs can help when safe and practical. Keeping the conversation in the original email thread helps preserve the relevant context.
5. Returns, electrical faults, and battery concerns
Contact support before sending a return. We will explain the appropriate destination, reference, packing, and shipping arrangements. The registered business address shown below is not automatically the return destination or a walk-in service location.
If a powered accessory is swollen, leaking, damaged, or showing unusual heat or odor, stop using and charging it. Describe the issue without attempting an unsafe test. We will discuss suitable handling instructions before any return shipment.
6. Payment, security, and privacy questions
For a payment question, provide the order reference and relevant transaction or refund reference. For a privacy request, state whether it concerns an order, a store account, marketing preferences, or another store activity. We may request proportionate verification where needed.
Do not email passwords, one-time authentication codes, card security codes, full card numbers, or unrelated private files. If you receive a suspicious payment message, contact us using the details on this page before responding to the request.
7. Registered company information
Brand: Mobileve™. Legal company name: Hefei Pulan Technology Co., Ltd. Owner: Li Yan. Business address: Room 804, Building A3, Hefei Financial Port, Intersection of Huizhou Avenue and Yangtze River Road, Binhu Century Community, Baohe District, Hefei City, Anhui Province.
This information identifies the company operating the store. Before sending goods, planning a visit, or arranging a collection, obtain the specific instructions applicable to your request. Support will confirm the correct practical route.
8. If your concern remains unresolved
Tell us the outcome you are seeking and identify any previous message or information that needs another review. We will consider the relevant product, order, shipment, and payment records and explain the next available step.
Contacting support does not limit your ability to use a payment provider’s dispute process, contact an appropriate consumer or privacy authority, or pursue another remedy available under applicable law.